Frequently Asked Questions

Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.

Most rings can be resized but this is dependent on the ring style and setting of the gemstones. Generally, ladies’ rings are a size N and mens’ rings are a size R. If a ring needs to be resized, please visit us instore or contact us for a quote.

Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ or ‘nucleus’ (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this ‘seed’ with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.

Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance and simulate the mineral composition of natural gemstones.

Total diamond weight of all of the diamonds set into the applicable product.

No, we do not currently offer an engraving service at this time.

We offer Zip, Afterpay and Humm as our 'buy now, pay later' finance options in store. We are also in the process of adding Zip and Afterpay to our online shop. In special circumstances we can offer an in-store layby payment plan. Our normal layby terms require a 25% initial deposit, and regular payments of the balance within 3 months of the original transaction date. See instore for further details.

Yes, we specialise in both jewellery and watch repairs. Please present your item/s to any of our friendly team in-store and we will be able to provide you with a quotation and a break down of what is required to bring your precious items back to life.

We invite you to register to become a ‘VIP’ on our homepage. You will then receive our regular newsletters, invites, special offers, birthday gifts and more.

No, we are unable to accept international orders at this time.